FAQ
Real questions we get from real customers. If yours isn't here, it'll get answered during the free in-home assessment.
Before you book
How many cameras do I need? +
Most homes use 4 to 6. Four covers the basics — front door, driveway, backyard, one side gate. Six covers a typical detached home with two sides plus garage or shed coverage. If you have a bigger property, such as a long driveway, detached garage, or multiple buildings, you might need 8. We figure this out together during the free in-home assessment.
Where should cameras go? +
The four spots that matter most, in order: driveway, front door, backyard or side approach, and any second entry point such as a side gate, garage door, or basement walkout. After those four, additional cameras usually cover specific concerns like a workshop, pool, shed, or long fence line.
Will cameras work at night? +
Yes. All three packages have infrared night vision good for around 30 metres. The Premium tier keeps the picture in full colour at night instead of switching to the green-and-grey infrared look. This matters if identifying clothing colour or vehicle colour at night is important to you.
Are security cameras legal in Ontario? +
On your own property, yes — pointing at your driveway, your front door, your backyard, your fence line. Where you have to be careful: cameras shouldn't point directly into a neighbour's window or into their backyard, and recording audio without consent has its own rules. For business installs, posted signage is required if you're recording in customer-facing areas. We aim cameras with these rules in mind during the install.
Do I need internet for the cameras to work? +
The cameras record to the NVR locally. That part doesn't need internet. What internet does is let you view the cameras from your phone when you're not home, get notifications, and pull clips remotely. Almost everyone wants this, so almost every install is connected to the home router. If your wifi goes down for a day, the cameras keep recording locally. You just can't see them remotely until internet is back.
About the install
How long does it take? +
Most 4-camera residential installs are one day on site, usually 6 to 8 hours. Six-camera installs sometimes go to a second day if cable runs are complex. Commercial jobs are quoted individually.
Will you make a mess? +
No. We bring our own tarps, drop cloths, and a vacuum. We work clean and leave the site the way we found it. We use existing cable paths — soffits, attic, basement, crawlspace — on most jobs to avoid drywall work entirely. If an unusual cable route requires an access point, we explain it before work starts so you can decide how to handle it.
Do I need to be home? +
For the assessment, yes. We want to walk the property with you and understand what you're trying to cover. For the install itself, you need to be home at the start to grant access and at the end for the walkthrough. In between, we can work without supervision if you'd rather not stick around.
What about commercial or business installs? +
Yes — small storefronts, contractor shops, churches, dental offices, and similar. We do these regularly. The package prices on the website are residential. For commercial, we quote after a site visit because the layout, cable runs, and camera count vary too much for a fixed package.
Do you remove my old camera system? +
Yes, if you want us to. If your old system has a working recorder and you want to keep the equipment, we can take cameras down without scrapping the gear. If you just want it gone, we'll remove it and cap any wiring left behind.
Can I add more cameras later? +
Yes. The recorder matters here. The Basic 4-camera package uses a 4-channel NVR, so adding more later would require a recorder upgrade. The 6-camera tier and all Standard and Premium setups use 8-channel NVRs, which gives room to add cameras later without replacing the recorder.
After the install
Can I view the cameras from my phone? +
Yes. Every install includes mobile app setup on your phone, plus a walkthrough — viewing live, scrubbing back through recorded footage, and sharing a clip if you ever need to. Included with the system, no subscription required.
What if a camera stops working? +
Call us. Inside the warranty period, parts and labour are covered — we come out, diagnose, and replace under warranty. After warranty, we still come out, but you pay for the replacement camera at cost plus our service fee for the visit.
What's the warranty? +
3 years on parts and labour. If a camera, the recorder, or anything related to our install fails inside that window, we come out, diagnose, and replace it at no charge. What's not covered: damage from things outside our control — a tree falling on a camera, lightning strikes, a contractor cutting a cable during another job, vandalism, or theft. After the warranty period we still come out — you pay for the replacement part at cost plus our service fee for the visit.
Do I have to pay a monthly fee? +
No required monthly fees. The cameras record locally to the recorder's hard drive. The mobile app is included. There's no cloud subscription, no monitoring contract, and no recurring billing required to use the system.
What happens if my wifi goes out? +
The cameras keep recording locally. They don't need internet to record, only to be viewed remotely. When the wifi comes back, you'll be able to view live and pull recorded clips again normally.
How long does the recorder keep footage? +
Depends on the cameras and how often they trigger. As a rough guide on motion-triggered recording: a 1TB Basic install typically holds around 2 weeks of footage, and a 2TB Standard or Premium install typically holds around 3 weeks. Once the drive is full, it overwrites the oldest footage automatically. You don't have to manage anything.
Still have questions?
We answer the rest during the free in-home assessment.